27 Best CRM Software For Small Businesses In Singapore

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In the dynamic business landscape, where customer relationships reign supreme, finding the best CRM software for small businesses in Singapore is no longer a choice but a necessity. 

Fortunately, CRM software offers many options tailored to the specific needs of small enterprises in Singapore. From boosting lead generation to enhancing team collaboration, these platforms are designed to empower businesses and build lasting customer relationships.

#1. BestMarketer – Best CRM Software For Small Businesses

Image Credit: BestMarketer
Website:https://www.bestmarketer.co/
Contact:+65 6027 2388 (Call)
contact@bestmarketing.com.sg (Email)
Price:$97 per month
$997 per year
Key Features:Email Marketing
SMS Tracking
Unlimited Sales Funnel
Website Builder
Call Tracking
Surveys & Forms
Booking & Appointments
CRM & Pipeline Management
Tracking Analytics
Reputation Management
Courses/Products

BestMarketer redefines the CRM experience for small businesses, offering an all-encompassing solution to market, sell, and deliver products online. With its robust lead management system, businesses can transform clicks and traffic sources into valuable leads, storing all customer information in one place. 

The software’s unique form and survey builder allows unlimited custom fields, ensuring a personalised approach to customer interactions. Moreover, it consolidates conversations from various channels like Facebook, Instagram, and email into a single tab, enhancing customer engagement. 

On the sales front, BestMarketer’s landing pages, websites, and funnels are a breeze to create with its drag-and-drop editor, eliminating the need for external designers or programmers. This CRM solution increases sales conversions and enhances transaction sizes through upsells, cross-sells, and order bumps. 

Additionally, it bolsters purchasing frequency by engaging existing customers through various channels, including email, social media, and custom member areas, making it a top pick for the best CRM software for small businesses in Singapore.

#2. Monday Sales CRM

Image Credit: Monday Sales CRM
Website:https://monday.com/crm
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $10 – $24
Key Features:Unlimited contacts and pipelines
Advanced account, contact, and deal management
Integration with Gmail and Outlook
Sales forecasting and customisable email templates
Email tracking and automation

Monday Sales CRM is a prime choice for the best CRM software for small businesses in Singapore, renowned for its simplicity and ease of use. This fully customisable platform requires no coding, allowing businesses to tailor their CRM to perfectly match their unique sales cycle. 

It offers the flexibility to edit deal stages, manage multiple pipelines, and add numerous columns, providing a truly personalised experience. Additionally, Monday Sales CRM excels in automating sales processes, automatically saving valuable time by assigning leads to reps and setting reminders for upcoming activities. 

Its centralised client communication system integrates seamlessly with email, streamlining interactions and utilising personalised templates for efficiency. It is an ideal solution for businesses looking to manage their customer relationships effectively.

#3. ActiveCampaign

Image Credit: ActiveCampaign
Website:https://www.activecampaign.com/
Contact:https://www.activecampaign.com/contact
Price:From $29 – $149 (USD)
Key Features:Personalised email and interaction automation
Lead-driving marketing automation
CRM for sales automation and lead engagement
Over 900 integrations with various apps
Sales analytics with lead scoring

ActiveCampaign positions itself as a leading CRM solution, providing small businesses in Singapore with powerful automation tools to propel their business forward. This platform excels in delivering personalised communications to audiences, automating tasks of any size, and routing leads efficiently to enhance customer experiences from start to finish. 

Its marketing module empowers businesses with personalisation and automation, driving high-quality leads and unifying data to refine marketing efforts. ActiveCampaign for Sales surpasses traditional sales goals by capturing, qualifying, and engaging leads like never before. 

With over 900 integrations, including Shopify and WordPress, it offers a centralised platform for seamless data connection. Features like sales reporting, lead scoring, and automated deal updates make ActiveCampaign a robust tool for businesses seeking to streamline their sales and marketing efforts.

#4. Less Annoying CRM

Image Credit: Less Annoying CRM
Website:https://www.lessannoyingcrm.com/
Contact:help@lessannoyingcrm.com (Email)
Price:$15 per user per month
Key Features:Unlimited contacts and custom fields
User-friendly pipelines and email logging
Task management features
25GB file storage per user
Mobile access and user permission controls

Less Annoying CRM, started in 2009 by two brothers, epitomises simplicity and trustworthiness in customer relationship management. This platform, designed specifically for small businesses, eschews complexity in favour of straightforward, essential features. 

It steers clear of the common pitfalls of CRM software – no baffling jargon, perplexing pricing plans, or binding contracts. Less Annoying CRM focuses on providing a user-friendly, reliable service where businesses can safely store crucial contact information. 

The ethos of this CRM solution is rooted in partnership and accountability, offering direct access to the team and transparent communication, assuring businesses of a service that’s more than just a tool but a trustworthy ally in their entrepreneurial journey.

#5. ADA-Asia

Image Credit: ADA-Asia
Website:https://ada-asia.com/
Contact:https://ada-asia.com/contact-us
Price:Contact them for more information
Key Features:Centralised customer data management
Omnichannel CRM for personalised customer experience
Advanced AI/NLP engine for conversational commerce
Multilingual omnichannel chatbots
Integrated performance marketing and creative content studio

ADA-Asia is a forward-thinking solution in CRM software for small businesses in Singapore. Their platform revolutionises marketing efforts with a centralised system that improves lead management and maximises conversion rates. 

ADA-Asia’s CRM platform leverages connected analytics and customer experience solutions to drive top line growth, blending creativity with technology and strategy. Their omnichannel CRM empowers marketing strategies with personalised customer experiences across various platforms like WhatsApp, Viber, and LINE. 

Integrating advanced AI/NLP Engine and multilingual omnichannel chatbots enhances customer engagement. ADA-Asia’s comprehensive approach includes performance marketing, brand and creative content studios, and customer experience insights, making it a holistic CRM solution. 

The platform’s ability to personalise customer experiences and streamline marketing processes positions ADA-Asia as a key player in driving business success and growth for small businesses in Singapore.

#6. Copper

Image Credit: Copper
Website:https://www.copper.com/
Contact:https://www.copper.com/contact
Price:$29 – $129 (USD) per user per month
Key Features:Full integration with Google Workspace
Centralised contact and email management
Visual sales process tracking in pipelines
Productivity tools within Google Calendar and Gmail
Extensive integration with tools like Mailchimp, QuickBooks, and LinkedIn

Copper stands out as the best CRM software for small businesses in Singapore, especially for those deeply integrated with Google Workspace. It merges with Gmail, Google Calendar, Contacts, and Drive, bringing a cohesive CRM experience into familiar Google tools. 

Copper automatically collates contacts and email conversations, providing immediate access to comprehensive interaction histories. This CRM software enables visualisation of the entire sales process, allowing teams to add opportunities into a pipeline and track their progression easily. 

Copper’s integration with Google Workspace is not just about data consolidation; it enhances productivity by directly incorporating reminders, tasks, files, and more into the user’s inbox and calendar. 

Its wide range of integrations, from Mailchimp for email marketing to QuickBooks for accounting, makes Copper an invaluable asset for businesses in Singapore looking for a CRM solution that harmoniously blends with their existing Google ecosystem.

#7. Pipedrive

Image Credit: Pipedrive
Website:https://www.pipedrive.com/en
Contact:support@pipedrive.com (Email)
Price:From $12.50 – $74.90
Key Features:Lead management with chatbot integration
Communication tracking for calls and emails
Automated administrative tasks
Customisable sales reports
Mobile access with extensive app integrations

Pipedrive emerges as a comprehensive CRM solution, catering excellently to small businesses in Singapore. It’s packed with features that prioritise deals, track performance, and predict revenue, ensuring businesses stay ahead of the curve. 

The platform excels in managing leads and deals, feeding hot leads directly into sales pipelines through custom chatbots and web forms. Communication tracking and full schedule visibility ensure total control over customer interactions. Pipedrive’s automation capabilities eliminate repetitive tasks, while AI insights contribute to business growth. 

Its commitment to privacy and security offers transparency and peace of mind regarding data usage. With mobile accessibility and over 350 integrations, Pipedrive enhances sales capabilities and offers customisable reports and analytics, keeping vital KPIs in one place.

Its email integration and notification system ensure timely follow-ups, making Pipedrive a potent tool for sales enablement and customer relationship management.

#8. Nimble

Image Credit: Nimble
Website:https://www.nimble.com/
Contact:sales@nimble.com (Email)
Price:$29.90 per month$24.90 per month
Key Features:Relationship-focused CRM for teams
Unified contact data from multiple sources
Cross-platform accessibility
Workflow management for growth
Microsoft and Google integrations, with email marketing features

Nimble stands out in the market as the best CRM software for small businesses, particularly those in Singapore, focusing on nurturing strong customer relationships. This platform offers a unique blend of social and business data enrichment for contacts, streamlining workflows and functioning effectively across various channels. 

Tailored for relationship-focused sales professionals, solopreneurs, and business teams, Nimble goes beyond mere transactional interactions. It excels in unifying contacts from disparate sources and enriching them with valuable data, providing a comprehensive view of each customer. 

Additionally, its capability to work seamlessly across different web platforms, including email and LinkedIn, enhances its usability. 

Nimble’s emphasis on managing business processes through workflows and automation, coupled with features like group email marketing and extensive integrations with Microsoft and Google, make it a top-tier choice for small businesses in Singapore, aiming to foster lasting customer relationships.

#9. BenchmarkONE

Image Credit: BenchmarkONE
Website:https://www.benchmarkone.com/
Contact:Visit their website to fill out a contact form
Price:Free trial available
Paid plans start from $199 – $399
Key Features:Integration with email clients for conversation tracking
Dynamic segmentation and lead scoring
Real-time activity and website tracking
Comprehensive deals pipeline analysis

BenchmarkONE is recognised as a premier CRM and marketing automation solution specifically designed for small businesses and marketing agencies in Singapore. This software stands out by propelling relationships into sales with an all-in-one, easy-to-use CRM and marketing automation platform, cutting through the complexity of bulkier tools. 

It integrates with email clients to keep track of conversations in contact profiles, providing crucial context in communications with prospects and customers. BenchmarkONE’s tagging and lead scoring system allows for creating dynamic lists based on contacts’ interests and buying readiness. Its seamless integration with Gmail and Outlook brings the CRM directly into the user’s inbox, streamlining the workflow. 

Real-time activity monitoring, website tracking, and a deals pipeline offer a comprehensive view of sales performance. BenchmarkONE is a robust tool for small businesses in Singapore seeking to enhance their sales and marketing strategies.

#10. EngageBay

Image Credit: EngageBay
Website:https://www.engagebay.com/
Contact:
Price:Free trial
Paid plans start from $12.74 per user per month – $101.99 per user per month
Key Features:Unlimited contact storage and management
Deal management and sales automation
Advanced marketing automation features
Email sequences and template builder
Integrated helpdesk with ticket management

EngageBay positions itself as an all-in-one, affordable CRM solution, ideal for small businesses in Singapore. It offers a single solution encompassing all activities, from identifying new opportunities to delivering customer satisfaction. 

EngageBay’s CRM software excels in storing unlimited contacts and building stronger relationships by keeping track of all customer details in one place. Its notable features include contact and deal management, sales automation, and appointment scheduling, making it a comprehensive tool for managing customer interactions. 

The platform also offers marketing automation capabilities, such as forms, landing pages, and email sequences, to save time and personalise messages to target audiences. EngageBay’s helpdesk and live chat software boost customer happiness and increase conversions by offering instant support. 

Recognised for its smooth customer journey capabilities, EngageBay enables businesses to attract, engage, and convert leads effectively. 

Its emphasis on data analytics, sales activity reporting, end-to-end interaction management, robust data security, and an intuitive interface make EngageBay a top contender for the best CRM software for small businesses in Singapore.

#11. Salesforce Essentials

Image Credit: Salesforce Essentials
Website:https://www.salesforce.com/ap/
Contact:800 1301 448 (Call)
Price:$25 per user per month
Key Features:Contact and Lead Management
Email Integration
Sales Automation

Salesforce Essentials stands at the forefront of enhancing relationships through innovative technology, bridging gaps between companies, customers, and communities. With a commitment to positive global impact, Salesforce Essentials brings a human touch to technology, fostering trust and respect in every interaction. 

This CRM platform unites departments with Customer 360, the world’s premier CRM tool, offering integrated collaboration capabilities for streamlined team communication. Its integration with Tableau provides deep insights for data-driven actions, catering to customer needs effectively. 

Embracing change and pivoting strategies, Salesforce Essentials remains a steadfast ally for small businesses in Singapore, helping them face an ever-evolving future with confidence and resilience.

#12. Zoho CRM

Image Credit: Zoho CRM
Website:https://www.zoho.com/crm/small-business-crm-software/
Contact:+65 67231040 (Call)
sales@zohocorp.com (Email)
Price:$14 – $52 per user per month
Key Features:Automation (Macros) Google Ads Integration
Integration with Google Workspace
Social Media Management
Automated lead generation from Facebook and Twitter
Live Chat and Visitor Tracking
Sales
Signals
Custom Modules

Zoho CRM emerges as a beacon of efficiency and customisation in the bustling small business sector of Singapore. Recognising the evolving needs of growing businesses, Zoho CRM dispenses with the inadequacies of spreadsheets and sticky notes, offering a streamlined, user-friendly interface that requires no technical expertise. 

It’s easy customisation aligns perfectly with diverse business processes, ensuring a seamless transition. The migration system, Zwitch, allows for effortless data transfer from existing systems to Zoho CRM, ensuring business continuity. Zoho CRM’s integration capabilities extend to popular office suites and productivity tools, enhancing its utility. 

Security is paramount with Zoho CRM, featuring encryption, audit logs, and two-factor authentication, ensuring data protection. The CRM software excels in lead management, enabling businesses to concentrate on high-value prospects while automating routine tasks. 

Furthermore, Zoho CRM’s social media integration and SalesSignals provide real-time notifications for customer interactions, ensuring timely and effective engagement. It is an indispensable tool for small businesses in Singapore aiming for robust growth and streamlined operations.

#13. SuiteDash

Image Credit: SuiteDash
Website:https://suitedash.com/
Contact:questions@suitedash.com (Email)
Price:Free 14-day trial
Paid plans start from $19 – $99 per month (USD)
Key Features:Comprehensive CRM capabilities
Integrated project and task management
Invoicing and recurring billing features
File sharing functionality
Tailored for various professional niches

SuiteDash emerges as an innovative solution to the challenges of using multiple online services for various business needs. Recognised as one of the best CRM solutions for small businesses, SuiteDash consolidates essential functions like project management, billing, client portals, and email marketing into a single, cohesive platform. 

With its unified dashboard, this all-in-one software simplifies business management, reducing the need for multiple subscriptions and separate systems. SuiteDash enhances operational efficiency and pays keen attention to client perception. Its customisation features, including logo branding and custom domain options, enable businesses to present a professional, branded interface to their clients. 

This level of personalisation, combined with the platform’s comprehensive functionality, makes SuiteDash an exemplary choice for Singaporean small businesses seeking to streamline their operations while impressing their clientele.

#14. HubSpot CRM

Image Credit: HubSpot CRM
Website:https://www.hubspot.com/
Contact:+65 6955 6000 (call)
Price:$800 – $3,600 per month (USD)
Key Features:Email tracking software
Email marketing software
Lead management software
Marketing analytics

HubSpot CRM stands out as one of the best CRM software for small businesses in Singapore, offering an integrated customer platform that harmonises marketing, sales, content management, and customer service. 

Its comprehensive suite encompasses six core products, each linked to a unified CRM database, providing small businesses with deep insights into every customer journey stage. This interconnectedness enhances customer understanding and drives business growth by centring on customer needs. 

HubSpot’s strength lies in the synergy of its products;. At the same time, each module excels independently, its combined use unlocks a new level of efficiency and insight, making it a top choice for businesses aiming to forge stronger customer connections.

#15. Nutshell

Image Credit: Nutshell
Website:https://www.nutshell.com/
Contact:https://www.nutshell.com/contact
Price:$16 – $67 (USD)
Key Features:Sales automation for maximum efficiency
Detailed reporting and analytics
Comprehensive email marketing tools
Web form collection for lead capture
Team collaboration and contact management

Nutshell, dedicated to assisting small businesses in Singapore, is recognised for its ability to transform the sales and marketing software experience. As a prime candidate for the best CRM software for small businesses, Nutshell automates time-consuming tasks, enabling maximum efficiency. 

It offers robust reporting and analytics to track and forecast sales performance and advanced email marketing capabilities to create targeted campaigns. Nutshell’s web form collection feature automatically captures customer information and generates new leads. 

It facilitates team collaboration by storing customer notes and interactions accessible to all team members, and its contact management system simplifies the addition and storage of customer information. Nutshell’s customisable pipeline management views are specifically designed for sales reps, ensuring clarity and ease of use. 

This CRM software integrates seamlessly with Google Suite and Microsoft 365, bringing key features directly into the user’s email. It also offers additional integrations with tools like PandaDoc and QuickBooks, making it a comprehensive choice for Singapore’s growing businesses.

#16. Streak

Image Credit: Streak
Website:https://www.streak.com/
Contact:https://www.streak.com/contact-sales
Price:Free trial available
Paid plans start from $15 per user per month – $129 per user per month (USD)
Key Features:Automatic data capture from contacts and emails
G Suite integration for efficient data access
Email, notes, and call log sharing among team members
View tracking and mail merge options
Customisable pipeline management for various workflows

Streak offers a unique approach to CRM by integrating directly into Gmail, making it a contender for the best CRM software for small businesses in Singapore. Its autopilot feature for pipelines captures data from contacts and emails, ensuring that everything is noticed with tasks and reminders. 

Built within Gmail for desktop and mobile, Streak provides seamless access to data through G Suite integrations like Sheets, Chat, and Drive. This software acts as a hive-mind for teams, automatically sharing emails, notes, and call logs, thereby maintaining continuity in customer interactions. 

Streak’s advanced features enhance inbox productivity, such as view tracking, mail merge, and sending emails later. It’s tailored to manage various workflows, from sales and project management to fundraising and support, ensuring that all business aspects are catered to. 

Streak’s deep integration within Gmail, comprehensive data input options, and custom views offer a streamlined, user-friendly CRM experience that small businesses in Singapore will find invaluable.

#17. SugarCRM

Image Credit: Sugar CRM
Website:https://www.sugarcrm.com/au/
Contact:+65 6929 0889 (Call)
salesna@sugarcrm.com (Email)
Price:$49 – $1,000 (AUD)
Key Features:Robust cloud infrastructure with AI-powered predictions
Comprehensive configuration and customisation options
Time-awareness for detailed customer journey tracking
Marketing automation and sales force automation
Customer service platform for enhanced customer experiences

SugarCRM is a robust choice for small businesses in Singapore seeking to connect sales, marketing, and service teams effectively. It’s designed to boost productivity, business growth, and customer engagement by automating and simplifying processes. 

Key features of SugarCRM include a robust cloud infrastructure for scalability and security, AI-powered predictions for customer insights, and comprehensive configuration options for deep customisation. Its unique time-awareness feature captures every change in the customer journey, providing valuable historical data. 

SugarCRM’s marketing automation platform, Market, enables businesses to create targeted campaigns and engage customers at scale. The sales force automation platform, Sell, accelerates the sales cycle, while the customer service platform, Serve, creates exceptional customer experiences. 

SugarCRM offers maximum flexibility and control for businesses requiring on-premises CRM deployment, making it a versatile and powerful tool for enhancing customer relations and driving business success in Singapore.

#18. Bitrix24

Image Credit: Bitrix24
Website:https://www.bitrix24.com/
Contact:info@bitrix24.com (Email)
Price:$49 – $399 (USD)
Key Features:Customer contact centre and detailed reporting
Comprehensive sales pipeline management
Lead tracking with web forms
Multichannel communication and marketing automation
Sales analytics and a mobile app for on-the-go management

Bitrix24 is a comprehensive solution among the best CRM software for small businesses in Singapore. It addresses key challenges such as miscommunication, delayed responses, and missed opportunities, placing customers at the core of its functionality. 

Bitrix24 boosts business efficiency by managing thousands of customer interactions simultaneously, ensuring clients’ needs are always a priority. Its many features include a customer contact centre, detailed reports, a sales pipeline, and marketing automation, all within a unified platform. 

Bitrix24 is not just a CRM tool; it’s a holistic system encompassing CRM tools, calendars, and multichannel communication. 

With a focus on increasing communication and enhancing cohesion within companies, Bitrix24 appeals to over 10 million companies globally. Its customisable nature allows integration with various marketing and communication tools, streamlining operations and making it a versatile choice for businesses of all sizes in Singapore.

#19. Insightly

Image Credit: Insightly
Website:https://www.insightly.com/
Contact:https://pages.insightly.services/ContactInsightlySales
Price:$29 – $99 (USD) per user per month
Key Features:Sales Pipeline & Lead Management
Opportunity Management with Customisable Pipelines
Business Workflow & Process Automation
Validation Rules & Advanced Permissions
Comprehensive Project & Task Management

Insightly is renowned as one of the best CRM software for small businesses in Singapore, offering an affordable yet powerful cloud-based platform. It’s particularly celebrated for its scalability, ensuring that as your business grows, the CRM adapts seamlessly without the risk of outgrowing its capabilities. 

Insightly’s user-friendly nature makes it a popular choice across organisations of all sizes. It excels in building and converting sales pipelines, managing leads efficiently, and precisely tracking sales opportunities. Insightly’s strength is automating business workflows and processes, freeing teams from repetitive tasks and enhancing efficiency. 

The software’s advanced permissions and validation rules ensure data integrity and compliance, while its comprehensive project and task management features facilitate smooth post-sale transitions. Insightly’s customizability and robust email management tools make it an ideal CRM solution for businesses aiming to build lasting customer relationships and improve overall business processes in Singapore.

#20. Zendesk

Image Creidt: Zendesk
Website:https://www.zendesk.com/
Contact:https://www.zendesk.com/contact/
Price:$19 – $115 per user per month
Key Features:AI tools and workflow automation for agent efficiency
Unified workspace for faster channel switching
Omnichannel support (email, live chat, phone, social media)
Customisable reporting and analytics
Seamless integration with business tools

Zendesk stands out in Singapore as a powerful support software for small businesses that maximises agent efficiency and drives better customer conversations. It empowers agents with AI tools and workflow automation, providing a unified workspace for efficient channel switching and collaboration. 

Zendesk’s omnichannel support enables customers to reach businesses through their preferred communication channels, including email, live chat, phone, and social media. The adaptable software features out-of-the-box reporting and analytics to spot customer trends and customise as needed. 

More than 100,000 businesses globally rely on Zendesk for a complete customer service solution that scales with the business and is easy to use. Zendesk’s commitment to empowering customer service agents and sales teams, along with its flexibility and comprehensive features, makes it an essential tool for businesses in Singapore dedicated to creating seamless customer experiences.

#21. Keap

Image Credit: Keap
Website:https://keap.com/
Contact:https://keap.com/contact
Price:$159  – $229 per month
Key Features:Automated Lead Capture and Organisation
Centralised Data Management
Personalised Follow-up Triggers
Easy Migration from Competing Platforms
Integration with Key Business Apps

Keap stands out in the competitive market of Singapore as a top client management software, offering robust features to organise and automate follow-up processes. It’s designed to ensure no lead is missed, with automated lead capture through custom forms, landing pages, and social media. 

Keap centralises all data, making it accessible from anywhere, a particularly beneficial feature for businesses in the digital age. Its personalised follow-up triggers help convert more leads, leveraging client data and activity for targeted communication. 

The simplicity of migration, even from competitor platforms, and seamless integrations with popular apps like Gmail and QuickBooks make Keap a preferred choice for businesses seeking a comprehensive CRM solution. 

The software’s focus on enhancing lead capture efforts through effective CRM tools positions Keap as an invaluable asset for small businesses in Singapore looking to streamline their client management processes.

#22. Vtiger CRM

Image Credit: Vtiger
Website:https://www.vtiger.com/
Contact:sales@vtiger.com (Email)
Price:$12 – $42
Key Features:Unified Customer Data View and Analytics
Intelligent Sales CRM with Contact Management
Multichannel Help Desk and Support Center
Efficient Marketing Automation
Comprehensive Project and Task Management

Vtiger CRM is recognised as one of the best CRM software for small businesses in Singapore, offering a genuinely all-in-one platform that streamlines workflows between various applications. It provides a unified view of customer data, insightful analytics, and robust integrations, enhancing customer engagement and brand loyalty. 

Vtiger CRM equips teams with the necessary tools for informed decision-making, utilising historical data to speed up deal closures and AI assistance to create efficient customer success teams. With features like multi-channel help desk, marketing automation, and project management, Vtiger CRM simplifies sales-to-close processes and enhances customer support efficiency. 

Its capability to track time for sub-tasks and integrate with accounting software like QuickBooks and Xero makes it a versatile tool for Singaporean businesses. 

The platform’s customizability and extensive feature set, including sales analytics and mobile app accessibility, position Vtiger CRM as an ideal choice for businesses that effectively manage customer relationships and projects.

#23. NetSuite

Image Credit: Netsuite
Website:https://www.netsuite.com/portal/products/crm.shtml
Contact:Visit their website for more information
Price:Visit their website for more information
Key Features:Streamlined lead-to-cash processes
360-degree customer view and sales performance management
Salesforce and marketing automation
Comprehensive customer service and support
Mobile accessibility for remote CRM data management

NetSuite CRM is recognised as one of the best CRM software for small businesses in Singapore, offering a comprehensive cloud solution that integrates sales force automation, marketing automation, and customer service and support. 

It’s a single solution that seamlessly integrates with NetSuite ERP and eCommerce investments, streamlining lead-to-cash processes and providing a 360-degree view of customers. NetSuite CRM enhances sales performance with advanced forecasting, upsell, and commission management capabilities. 

It’s designed to manage global sales and partner organisations efficiently and can be accessed remotely on mobile devices. The software includes detailed sales analytics, opportunity management, and reporting, empowering teams with real-time dashboards and performance metrics. 

Additionally, its upsell, quote, and order management features streamline the conversion process, while its multi-channel help desk and marketing automation capabilities ensure efficient customer support and engagement.

#24. Agile CRM

Image Credit: Agile CRM
Website:https://www.agilecrm.com/
Contact:care@agilecrm.com (Email)
sales@agilecrm.com (Email)
Price:Free trial available
Paid plans start from $8.99 – $47.99 (USD)
Key Features:Integrated sales, marketing, and service automation
Telephony, appointment scheduling, and project management
Marketing automation and landing page builder
Social media integration and email marketing
Comprehensive helpdesk and ticketing system

Agile CRM is a top choice for small businesses in Singapore, offering an all-in-one, affordable, and next-generation CRM solution. This platform integrates sales, marketing, and service onto a single platform, preventing data leaks and ensuring consistent messaging. 

Agile CRM is renowned for its modern features, easy implementation, and excellent support, all at a competitive price. The software includes comprehensive sales tools like contact management, deal tracking, telephony, and advanced marketing capabilities such as automated workflows, landing page builders, and integrated social media. 

Its service features, including a helpdesk and feedback system, enhance customer experience. Agile CRM’s multitude of integrations, from Google Apps to LinkedIn, makes it a versatile and powerful tool for businesses seeking to cost-effectively supercharge their sales and marketing efforts.

#25. Spotler

Image Credit: Spotler
Website:https://www.spotlercrm.com/
Contact:https://www.spotlercrm.com/about-us/contact-us
Price:Free 14-day trial
Paid plans start from $21 – $64
Key Features:Sales management and customer interaction tracking
Comprehensive marketing campaign management
Efficient customer service management
User-friendly CRM with easy setup
Built-in email marketing and GDPR compliance

Spotler CRM offers everything a small business in Singapore needs in one easy-to-use yet powerful CRM system. It provides essential tools for managing customers and prospects, executing marketing campaigns, and delivering excellent customer service. 

This CRM software is designed specifically for growing B2B teams, making setting up and training teams in minutes. Spotler CRM includes all important features, such as sales management, marketing automation, and service delivery, ensuring businesses work smarter and more efficiently. 

The software’s built-in email marketing solution allows for direct campaign management from the CRM, ensuring GDPR compliance and streamlined lead capture. Spotler CRM can scale to meet changing needs as businesses grow with additional features and customisation services. 

The emphasis on user adoption and exceptional customer support, including a wealth of self-service resources, positions Spotler CRM as a top choice for Singaporean businesses seeking a CRM solution that is both functional and user-friendly.

#26. Freshworks

Image Credit: Freshworks
Website:https://www.freshworks.com/crm-platform/
Contact:sales@freshworks.com (Email)
Price:Free trial available
Paid plans start from $15 – $69
Key Features:Comprehensive Customer Service and Marketing Integration
AI-Powered Insights and Analytics
Customisable and Scalable Neo Platform
Extensive Marketplace with Over 1,200 Apps
Robust Collaboration and Communication Tools

Freshworks emerges as a comprehensive solution in CRM software, particularly for small businesses in Singapore. It offers an all-in-one solution encompassing customer service, marketing, and sales, ensuring that every aspect of customer delight is addressed. 

Freshworks excels in converting leads and closing deals with Freshmarketer and Freshsales, both designed to leverage customer data for personalised engagement and expedited sales cycles. The platform’s AI-powered insights, part of the Freshsales suite, are particularly effective in quickly growing revenue and reaching revenue targets. 

Its scalable and secure Neo Platform is built for customisation and integration, offering endless possibilities for businesses to tailor the software to their unique needs. Freshworks also stands out with its marketplace of over 1,200 apps, allowing for effortless extension and customisation. 

The inclusion of Freddy AI elevates the user experience across various functions, making Freshworks an ideal choice for businesses in Singapore seeking a CRM solution that is both powerful and user-friendly.

#27. Salesflare

Image Credit: Salesflare
Website:https://salesflare.com/
Contact:https://salesflare.com/contactus
Price:$29 – $99 per user per month
Key Features:Automated contact and company info-gathering
Automatic logging of meetings and phone calls
Document management per customer
Smart overview of opportunities
Digital engagement tracking

Salesflare is a simple yet powerful CRM for small and medium-sized businesses in Singapore, especially those engaged in B2B sales. It automates contact and company information gathering, eliminating the need for manual entry and making customer interaction more efficient. 

Salesflare’s ability to find business email addresses quickly and log meetings and phone calls automatically saves significant time for sales teams. The platform provides a dedicated document folder for each customer, organising all exchanged files for easy retrieval. 

Its smart overview of opportunities and real-time tracking of customer engagement, such as email opens and website visits, allows for informed follow-ups. Salesflare’s knowledge of customer interactions and user-friendly interface make it an ideal CRM tool for businesses that enhance customer relationships and sales productivity.

Conclusion About The Best CRM Software For Small Businesses In Singapore

In conclusion, searching for the best CRM software for small businesses in Singapore is about finding the right technology and investing in the future of customer-centric operations. 

Whether you’re looking to increase leads, boost sales conversions, or foster team collaboration, these CRM platforms offer the tools and insights needed to thrive in the Singaporean business. 

So, leap enhanced customer relationships and sustainable growth because Singapore’s small businesses have a world of options regarding CRM software.

Note: For the latest and most recent updates on the above recommendations, refer to their respective website for the most accurate information.

Frequently Asked Questions About The Best CRM Software For Small Businesses In Singapore

How Can Small Businesses Ensure Their CRM Software Aligns With Their Digital Marketing And Branding Strategies?

Small businesses can ensure alignment by choosing CRM software that integrates seamlessly with their existing digital marketing tools and channels. Selecting a CRM that allows for consistent messaging and branding across all platforms is essential. 

Additionally, CRM software should offer analytics and reporting features that provide insights into marketing campaign effectiveness, helping to tailor strategies that reflect the business’s brand values and goals.

Can CRM Software Assist Small Businesses In Managing And Tracking Inventory Or Stock Levels In Addition To Customer Data?

Many CRM software solutions offer features for managing and tracking inventory or stock levels, making them a versatile tool for small businesses. These systems can link customer data with inventory management, providing insights into purchasing patterns and helping to predict stock needs. 

How Does CRM Software Facilitate Team Collaboration In Small Businesses?

CRM software enhances team collaboration in small businesses by providing a centralised platform where all team members can access and update customer information in real-time. This ensures everyone is on the same page regarding customer interactions and sales processes. 

How Can CRM Software Assist In Lead Generation For Small Businesses?

CRM software assists in lead generation for small businesses by automating and organising lead capture from various channels such as websites, social media, and email marketing campaigns. It can segment leads based on specific criteria, enabling targeted marketing strategies. 

What Security Features Should CRM Software Have For Small Businesses?

For small businesses, CRM software should have robust security features, including data encryption, secure login processes (such as two-factor authentication), and regular security updates to protect against new threats. 

It should also comply with relevant data protection regulations to handle customer data safely. Additionally, setting user permissions and access controls within the CRM helps safeguard sensitive information from unauthorised access.

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